Privacy Policy
Kwok Tung Limited operates the website wd27.watchhousesale.com. This document describes how Kwok Tung Limited collects, uses, stores, and protects personal information of customers and visitors. Compliance with this Privacy Policy is mandatory for all interactions with wd27.watchhousesale.com.
Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
1. Information Collected
Kwok Tung Limited collects the following categories of personal information:
Order Information: Full name, billing address, shipping address, email address, telephone number, payment card details, shoe size, product selection, order quantity, and order price.
Account Information: Username, password hash, account creation date, order history, wish list contents, and return records.
Technical Information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed on wd27.watchhousesale.com, time and date of access, and clickstream data.
Communication Information: Contents of messages sent to [email protected], chat transcripts, and customer service call recordings.
2. Methods of Collection
Kwok Tung Limited collects information through the following methods:
Direct Submission: Customers provide information when completing checkout, creating an account, subscribing to newsletters, submitting product reviews, or contacting customer support.
Automated Technologies: Cookies, local storage, web beacons, and server logs record technical information during website navigation.
Payment Processors: Third-party payment gateways transmit transaction confirmation data without sharing full payment card numbers after authorization.
3. Use of Information
Kwok Tung Limited uses collected information exclusively for these purposes:
Order Fulfillment: Processing payments, manufacturing leather shoes to specified sizes, packing orders, arranging shipment, and sending delivery confirmations.
Customer Support: Verifying identity for return requests, resolving shipping disputes, answering product questions about leather care, and processing warranty claims.
Account Management: Maintaining order history, storing shoe size preferences, managing return requests, and authenticating login attempts.
Legal Compliance: Calculating sales tax based on shipping address, issuing invoices, detecting fraudulent transactions, and complying with court orders.
Operational Improvement: Analyzing purchase patterns of shoe models, identifying technical errors on wd27.watchhousesale.com, and measuring marketing campaign effectiveness.
4. Legal Basis for Processing
Kwok Tung Limited processes personal information under these legal bases:
Contract Performance: Processing is necessary to fulfill purchase contracts for leather shoes.
Legal Obligation: Processing is required for tax reporting, fraud prevention, and consumer protection laws.
Legitimate Interest: Processing supports fraud detection, website security, and direct marketing of shoe products to existing customers.
Consent: Processing for newsletter subscriptions and non-essential cookies relies on explicit consent obtained through checkbox selections.
5. Information Sharing
Kwok Tung Limited shares personal information with these specific third-party recipients:
Shipping Carriers: FedEx, UPS, and DHL receive customer names, shipping addresses, telephone numbers, and email addresses for delivery coordination.
Payment Processors: Stripe and PayPal receive transaction amounts, card details, and billing addresses for payment authorization.
Manufacturing Partners: Leather supply vendors and sole manufacturers receive shoe size and quantity data without customer identity information.
Legal Authorities: Courts, law enforcement agencies, and tax authorities receive information when compelled by subpoena or search warrant.
Business Transfers: Acquiring entities in merger, acquisition, or bankruptcy proceedings receive all customer data assets.
Kwok Tung Limited does not sell personal information to data brokers or marketing agencies.
6. Data Retention
Kwok Tung Limited retains personal information according to these specific timeframes:
Order Records: Seven years from order date for tax audit compliance.
Account Information: Until account deletion request plus thirty days for backup purging.
Payment Information: Three hundred sixty-five days from transaction date for fraud investigation.
Communication Records: Two years from last message date for customer dispute resolution.
Technical Logs: Ninety days from collection date for security incident analysis.
After retention periods expire, Kwok Tung Limited permanently deletes or anonymizes all information.
7. Customer Rights
Customers of wd27.watchhousesale.com possess the following rights:
Access Right: Receive a copy of all personal information stored within thirty days of written request.
Correction Right: Rectify inaccurate name, address, or shoe size data within fourteen days of notification.
Deletion Right: Request erasure of account information when no pending orders or unresolved returns exist.
Portability Right: Download order history and wish lists in CSV format.
Objection Right: Stop direct marketing emails by clicking unsubscribe link or contacting [email protected].
Withdrawal Right: Revoke cookie consent through browser settings without affecting order processing.
To exercise any right, send a request to [email protected] with the subject line “Privacy Request – wd27.watchhousesale.com”. Kwok Tung Limited responds within thirty days without charge for reasonable requests.
8. Cookies and Tracking Technologies
Kwok Tung Limited places the following cookie categories on customer devices:
Strictly Necessary Cookies: Session identifiers and shopping cart tokens operate without consent and expire after browser closure.
Functional Cookies: Size preference memories and language settings persist for twelve months.
Analytics Cookies: Google Analytics cookies measure page visits and conversion rates with twenty-four-month retention.
Marketing Cookies: Conversion tracking pixels record ad click origins for thirty days.
Customers accept cookies by continuing to navigate wd27.watchhousesale.com. Rejecting non-essential cookies does not affect checkout functionality. Configure cookie preferences through the cookie banner displayed on first visit.
9. Data Security
Kwok Tung Limited implements these security measures:
Encryption: TLS 1.3 protocol protects all data transmitted between customers and wd27.watchhousesale.com. AES-256 encryption secures stored payment information.
Access Control: Two-factor authentication is required for employee access to customer databases. Access logs are reviewed monthly.
Network Protection: Web application firewalls and intrusion detection systems monitor wd27.watchhousesale.com continuously.
Physical Security: Servers reside in SSAE 18 certified data centers with biometric entry controls.
In the event of a data breach affecting personal information, Kwok Tung Limited notifies affected customers within seventy-two hours of discovery via email to the address on file.
10. Children’s Privacy
wd27.watchhousesale.com sells leather shoes to adults aged eighteen years or older. Kwok Tung Limited does not knowingly collect information from children under thirteen years. A parent discovering that a child under thirteen has submitted information must contact [email protected]. Upon verification, Kwok Tung Limited deletes all child-originated information within five business days.
11. International Data Transfers
Kwok Tung Limited operates from 15/F, Witty Commercial Building, 1A Tung Choi Street, Mong Kok and processes orders globally. Customer information may be transferred to countries with different data protection laws. For customers in the European Economic Area or United Kingdom, Kwok Tung Limited implements Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
12. Policy Changes
Kwok Tung Limited updates this Privacy Policy every twelve months or when operational changes require modification. The “Effective Date” at the bottom of this document indicates the latest revision. Material changes—including new data uses or third-party recipients—trigger a banner notification on wd27.watchhousesale.com for thirty days. Continued use of wd27.watchhousesale.com after the effective date constitutes acceptance of the revised policy.
13. Contact Information
For privacy inquiries, data requests, or security concerns, contact Kwok Tung Limited using the following details:
Email: [email protected]
Postal Address: 15/F, Witty Commercial Building, 1A Tung Choi Street, Mong Kok
Response Time: Three business days for acknowledgment; thirty days for substantive response.